Shipping policy

SHIPPING

ONCE YOUR ORDER IS PREPARED AND DISPATCHED, A SHIPPING CONFIRMATION CONTAINING YOUR TRACKING NUMBER WILL BE SENT TO THE EMAIL ADDRESS PROVIDED AT CHECKOUT. YOU MAY FOLLOW THE PROGRESS OF YOUR DELIVERY THROUGH THE CARRIER’S TRACKING PORTAL.

PLEASE NOTE THAT ONCE THE SHIPMENT HAS LEFT OUR FACILITY, TRANSIT AND DELIVERY ARE UNDER THE RESPONSIBILITY OF THE SELECTED CARRIER. WE CANNOT BE HELD LIABLE FOR DELAYS, LOSS, OR DAMAGE OCCURRING DURING TRANSPORTATION.

WE ARE UNABLE TO OFFER REFUNDS OR REPLACEMENTS FOR ITEMS THAT ARE LOST OR DAMAGED IN TRANSIT.

KINDLY BE AWARE THAT INTERNATIONAL ORDERS MAY BE SUBJECT TO CUSTOMS DUTIES AND IMPORT TAXES, WHICH ARE THE RESPONSIBILITY OF THE RECIPIENT.

CUSTOMS & DUTIES

ORDERS SHIPPED WITHIN GEORGIA ARE NOT SUBJECT TO CUSTOMS OR DUTIES.

ORDERS SHIPPED TO THE USA AND EU ARE SENT DUTIES PAID AND WILL NOT INCUR ADDITIONAL IMPORT TAXES OR DUTIES.

OTHER INTERNATIONAL ORDERS MAY BE SUBJECT TO CUSTOMS FEES, DUTIES, AND TAXES, WHICH ARE THE CUSTOMER’S RESPONSIBILITY. WE ARE NOT LIABLE FOR PARCELS RETURNED DUE TO UNPAID FEES AND DO NOT ISSUE REFUNDS IN SUCH CASES.

PRE-ORDER ITEMS

ALL ITEMS ARE MADE TO ORDER AND WILL BE SHIPPED FROM TBILISI, GEORGIA WITHIN 10 WORKING DAYS.